TeleHealth Visits with a Pain Management Doctor or Advanced Practitioner

In response to the COVID-19 (coronavirus) outbreak, we are now offering TeleHealth (virtual) visits for established patients. Virtual visits are available only to those patients who have a pre-scheduled TeleHealth visit, or who have been instructed by a physician to enter their virtual waiting room for a visit encounter.

For all TeleHealth visits, the patient must be present for the visit. The physician will verify the patient’s identity by verifying certain demographic information of the patient prior to proceeding with the visit.

Please note that insurance coverage for TeleHealth visits varies by insurance plan. During the COVID-19 crisis, many commercial and government run plans (Medicare and Medicaid) have loosened restrictions regarding the delivery of TeleHealth and have waived patient costs for these visits. These rules are changing rapidly. Please be aware that we will bill your insurance for the visit. If your insurance plan determines that you are responsible for some or all of the cost of the visit, you will receive a statement from us for the balance due.

How to Check in for Your video Visit

Albany & Saratoga Centers for Pain Management uses the website DOXY.ME for TeleHealth visits.

Please note: Apple and Android smartphones are ideal for telemedicine visits, as they have built-in cameras and microphones. A desktop computer or tablet with a camera and microphone may also be used.

A video guide outlining the virtual visit check-in process can be found on YouTube at

  1. Use a computer or device with a camera and microphone.
    • PC or MAC: Chrome, Firefox, Safari
    • Android: Chrome
    • iOS: Safari
  2. Enter your physician’s web address into the browser or follow the appropriate link below.
  3. Type in the full name of the patient and click "Check In". You will be prompted for an access code which will be provided to you in advance by our office.

  4. Allow your web browser to use your device's camera and microphone.

  5. Your physician will start your visit once you have connected and they are available to see you. If you are unable to connect with the physician, please call our office during normal business hours for assistance or to reschedule your virtual visit.

Our Offices

Monday-Friday: 8:30 am to 4:30 pm
Weekend: Closed

  • Albany Albany
    116 Everett Road
    (518) 463-0171
  • Saratoga Saratoga Springs
    3 Care Lane
    (518) 682-2240
  • Saratoga Amsterdam
    5010 Rt. 30 Ste. 104
    (518) 463-0171
  • Queensbury Queensbury
    375 Bay Rd., #103
    (518) 682-2240
  • Clifton Park Clifton Park
    1596 Route 9
    (518) 371-6772

Latest News

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